The J&M Services Air Duct Cleaning Service Process

For many of our first time clients they are kind of unsure how the process of an air duct cleaning service works.  We wanted to take just a minute to explain our process and make sure that you know what to expect from us, or from any other reputable air duct cleaning company.

Air Duct Cleaning Service – Pre Service

The first part of the process begins before we even arrive. When you call or email us to set your appointment we will get you on the schedule with a specific day and time window on that day. Our Duct Cleaning Technician will call you when we are on our way to your home or business to confirm our arrival time. Once we arrive on site, we will do an initial walk through of your home or business to locate all of the supply air vents and cold air returns. Once our walk through is complete we will address any questions or concerns with you; is there furniture in the way, if so,can it be moved during the process? Are any of the vent grills painted on or glued in place? Are there any problem areas in the duct work you would like us to inspect before beginning?
We want to make sure we have addressed any items ahead of time with you to make sure that you are comfortable and confident in the air duct cleaning service that is about to begin.  At this time we will also make you aware of any additional services that you may wish to take advantage of, for example a dryer vent cleaning service or bath fan cleaning. Our Antibacterial Air Fogger is completely optional, as is any of our services. We promise never to “push” any additional services, we just want to make sure you have an opportunity to let us know if there is anything else we can do for you.

Air Duct Cleaning Service – During The Service

The first step in the air duct cleaning service process is carefully removing the grills. We take special care during this process as many times the grills will have just a bit of paint that has them attached to the sheetrock. If this process isn’t performed with care, damage to the wall or ceiling may occur during grill & register removal. Once we’ve removed the grills, we take them all and wash them by hand. No sense in cleaning out the ducts and leaving a dirty grill behind!
Next we prep the areas where our machine will be working. We lay down drop cloths to contain the mess and to protect any furnishings that may be in the area. We bring in our portable Rotobrush duct cleaning machines and go to work, thoroughly cleaning each vent and section of ducting in your home or office. Once we’ve completed the entire air duct cleaning process we reinstall your cleaned grills and tidy up our work space. Our goal is to leave your home as clean or cleaner as it was before we started, just like we were never there.  This process will generally take us about 2 1/2 to 4 hours to complete an averaged sized home. Larger homes naturally will take longer.

Air Duct Cleaning Service – After The Service

Sometimes during the course of an air duct cleaning service we’ll find a problem, many times that the customer was unaware of.  If there is an issue we address it with the customer right away. Many times it’s a minor issue like a duct line has separated or there is a tear in some flexible ducting.  Most of the time we can repair duct work issues for the customer while we’re there and we offer significant discounts on these repair services because we’re already there saving you both time and money.  We also offer as a courtesy to our clients a few other services at no charge. If clients have a new filter for their furnace we will happily swap that out with the old one once we’ve completed the air duct cleaning service. We also offer free crawl inspections, if you’re in an older building or just haven’t had anyone in your crawl space to check things out this is a great service to take advantage of! We find some small issue during a crawl inspection about 1/3 of the time. These issues are usually a quick and easy fix, but left to linger could lead to larger more expensive problems in the future.

We hope this gives you a little better idea of the process that we use, we look forward to earning your business.  Feel free to call us today 503.680.0185 or 360.263.5600 or email us at janmservice@aol.com to schedule your air duct cleaning service.

A few more helpful articles we think you may be interested in:

Is Air Duct Cleaning Really Worth Having Done? 5 reasons why (or why not!) 

What’s the deal with Portable Duct Cleaning Machines, are they really better for my home?

7 Important Things to Ask a Contractor BEFORE Hiring Them!